Q. How do I create an account?
Select Login at the top of the page and enter your email address. We'll email you a one-time verification code; enter it to sign in.
If it's your first time, your account is created automatically. No password is needed.

Q. What information do I need to sign up?
Only your email address. You can add your name and shipping addresses later in your account.

Q. How do I update my account information?
Log in and go to Profile. Select Edit profile to change your name or email address. You can add or edit shipping addresses on the same page.

Q. I can't log in.
1. Make sure you're using the same email address as before.
2. Check your inbox and spam folder for the verification code. Codes expire after a short time, so request a new one if needed.
3. If you still can't sign in, email us at global@dintkorea.com.

Q. How do I close my account?
Email us at global@dintkorea.com from the email address registered to your account, and we'll close it for you.

Q. Where can I see my order details?
Log in and go to Orders. If you checked out without logging in, use the link in your order confirmation email.

Q. Can I change the color, size or shipping address after ordering?
Orders can't be changed once they've been placed, but if you email us at global@dintkorea.com as soon as possible, we'll help you with the process.

Q. How do I cancel my order?
Paid orders can't be cancelled directly online.
Orders can only be cancelled before they ship. Email us at global@dintkorea.com and we'll process the cancellation for you.

Q. Card payments: how am I refunded if I cancel all or part of my order?
For a full cancellation, we cancel the payment with your card company.
If your card supports partial cancellation, only the cancelled amount is refunded.
If it doesn't, we'll cancel the full payment and you can pay the remaining amount through a personal payment page, or we'll refund the difference as store deposit.

Q. I cancelled or returned a card payment. When will I get my refund?
Card payments go through a payment processor, so refunds take about 7 business days.
Once the cancellation is complete, you can check the details with your card company.
(Refund timing and method vary by card company.)

Q. How long does shipping take?
Same-day dispatch items: ship the same day if ordered on their own before 1 p.m. on a weekday.
Regular items: dispatched about 3–5 days after payment is confirmed, excluding weekends and holidays.
Made-to-order items, such as handmade shoes: 7–15 days to prepare, excluding weekends and holidays.
For exact delivery information after you order, please email us at global@dintkorea.com.

Q. Can my order ship the same day?
Only items in the same-day dispatch category can ship the same day, if you pay before 1 p.m. on a weekday and email us at global@dintkorea.com.

Q. Why is my item taking longer to ship?
Restocking can sometimes be delayed by one to two weeks.
If you order the item together with others, the whole order may be held up, so we recommend ordering it separately.
We'll ship it as soon as it arrives.

Q. How do I track my order?
Tracking is available once your order has shipped.
Enter the tracking number from your shipping confirmation email on the courier's tracking page.

Q. Can I choose a delivery date?
Items are prepared after you order, which takes 3–5 business days.
The delivery date then depends on the courier, so we're unable to guarantee a specific date.
Thank you for your understanding.

Q. I've placed an order. Could the item be out of stock?
We don't hold stock in advance; items are ordered from production after you place your order.
Occasionally an item may sell out during production.
If this happens, we'll contact you directly.

Q. Will I have to pay customs duties or taxes?
Customs duties, taxes and other levies may be charged by customs in the destination country.
These charges must be paid by the customer, and DINT is not responsible for them unless DINT has specifically stated that it will cover them.

Q. Do you ship to Korea?
For orders to Korea, please shop at our Korean online store, dint.co.kr.

Q. How do I return or exchange an item?
Exchange and refund requests must be made within 7 days of delivery.
Only items that are undamaged, unworn and unwashed can be returned or exchanged.
Items that smell of cosmetics or perfume are treated as worn and can't be returned.
For returns or exchanges due to a change of mind, a handling fee may apply and you'll pay the shipping costs both ways.
Any additional costs (import duties, taxes, customs clearance fees, etc.) will be deducted from your refund.
We're not responsible for items lost or stolen during return shipping.

Q. Are there items that can't be returned or exchanged?
- Items whose value has been reduced by wearing, washing, ironing, perfume or alterations
- Items whose value is reduced just by trying them on (leggings, stockings, underwear, swimwear, etc.)
- Items with a non-returnable sticker that has been removed or damaged
- Items sent back after the return period
- Items that are stained, altered, creased or have picked up odors from being tried on
- Items that have been tampered with
- Sale or specially discounted items
- Items that were worn or washed after you received them
(In these cases, if you send an item back without contacting us first, you'll be charged for the return.)

Q. My item is defective, or I received the wrong item.
We're very sorry for the inconvenience.
Please email us at global@dintkorea.com and we'll help you right away.

Q. Product characteristics that aren't considered defects
Knit
- Ivory knitwear may show slight color variation in the yarn.
- Knit and bouclé fabrics stretch and may lengthen when worn.
- Areas exposed to friction may pill slightly, and any washing can damage the fabric.
Dry cleaning or gentle hand washing is recommended.

Denim
- Stones are used in the washing process, so traces of sand or small stones may remain in pockets.
- The wash effect may vary slightly between batches.

OEM
- Labels on imported products may be cut during customs clearance.

Raw edges
- Some items are finished with raw, unhemmed edges,
which may fray slightly.

Fur
- Real fur may vary in hair length or color
and may shed a little the first few times you wear it.
- Faux fur may have uneven coloring to create a natural look
and may shed a little the first few times you wear it.

Pleats
- Pleats are pressed by hand, so they may be slightly uneven.
Where pleated sections meet, the creases may also be uneven.

Sequins
- Sequins may come loose with movement.
Please take care when wearing and storing these items.

Back stitch
- Fine edges are re-stitched once or twice to prevent fraying,
so the stitch lines may overlap.

Chiffon & silk
- Thin, soft fabrics may be slightly see-through in thin areas.

Q. How can I check my points, coupons and membership grade?
Log in and go to My Page.

Purchase points
- You earn 1% of your payment as points.
- Points are added 7 days after all items in an order have shipped.

Q. Can points or store deposit be refunded?
No. Points and store deposit can't be refunded under any circumstances.

Q. What's the difference between points and store deposit?
Points are rewards you earn on the site, such as purchase, event, review and sign-up points.
Store deposit is credit from money you actually paid, for example from cancellations, returns or price differences.
Store deposit can be used for any amount at checkout and never expires.

Q. Is there anything I should know about using coupons?
Coupons can't be combined with other coupons and must be applied at checkout.
A coupon that wasn't applied when you ordered can't be added afterwards, so please remember to apply it yourself.
Coupons can't be used together with points (they can be used with store deposit).

Q. I'd like to partner with DINT to sell your products.
Please send your proposal to biz@dint.co.kr and our team will review it.

Q. Do you have an offline store?
Yes. Visit our flagship store in Cheongdam, Seoul.
B1–1F, 734 Samseong-ro, Gangnam-gu, Seoul, Republic of Korea
Tel. +82-2-541-7816
Open daily, 10:00–21:00

Q. Are all products available in store?
The store carries new arrivals and a selection of other items. If you're looking for a particular item, please contact the store before you visit.